Privacy Policy

1. Introduction

Welcome to Ente Gramam, a digital citizen service platform designed to provide residents with convenient access to local government information, services, communications, complaints, announcements and other community-related services.

This Privacy Policy explains how Triod Solutions Pvt Ltd collects, uses, stores, protects and manages information when you use the Ente Gramam mobile application and associated web services.

By using Ente Gramam, you acknowledge that you have read and understood this Privacy Policy.

2. Organization Information

3. Information We Collect

Depending on the services you use, Ente Gramam may collect information necessary to provide and operate the platform.

3.1 Account Information

• Name
• Mobile phone number
• Email address, where provided
• Account authentication information
• Profile information
• User role or service-related information

3.2 Complaints and Service Requests

When you submit a complaint, request or service application, we may collect information included in your submission, including descriptions, supporting information, attachments and relevant service details.

3.3 Device Information

When using the mobile application, we may collect technical information required to provide notifications, security and application functionality, including:

• Device identifier
• Device model and manufacturer
• Operating system and version
• Application version
• Push notification token
• Device language and timezone
• Application diagnostics and status information

3.4 Location Information

Certain services may request access to your device location. Location information is used only where required for a requested service or feature and subject to the permissions granted by you.

3.5 Camera and Images

The application may request camera or image access when you choose to capture or upload photographs or documents for complaints, applications, verification or other supported services.

3.6 Biometric Authentication

Ente Gramam may support device biometric authentication, including fingerprint, Face ID or other supported biometric mechanisms.

Biometric authentication is processed by the operating system and supported device security framework. Ente Gramam does not receive or store your fingerprint or facial biometric data.

3.7 Notifications

If you grant notification permission, the application may receive and store a device push notification token in order to deliver service notifications, announcements, alerts, reminders and emergency communications.

4. How We Use Information

Information collected through Ente Gramam may be used to:

• Create and manage your user account.
• Provide requested citizen services.
• Process and track complaints and service requests.
• Send service-related notifications and announcements.
• Deliver emergency alerts where applicable.
• Verify submitted information and documents.
• Maintain application security and prevent misuse.
• Improve application reliability and performance.
• Provide technical support and troubleshooting.
• Meet applicable legal, regulatory or governmental requirements.

5. Push Notifications

Ente Gramam may use push notification services to deliver important information to your device.

Notifications may include service updates, complaint status changes, announcements, reminders, public information and emergency alerts.

Push notifications are delivered using supported notification infrastructure, which may include Firebase Cloud Messaging (FCM), Apple Push Notification service (APNs), or other notification delivery services.

You may control notification permissions through your device settings. Certain emergency or legally required communications may be subject to separate platform or service rules.

6. Information Sharing

We do not sell your personal information.

Information may be shared with authorized personnel, government/local-government departments, service providers, technology providers or other parties where reasonably necessary to provide the requested service, operate the platform, maintain security, or comply with applicable law.

Examples may include:

• Authorized local-government personnel responsible for processing a citizen service or complaint.
• Technology and infrastructure providers required to operate the platform.
• Notification service providers for push notification delivery.
• Authorities where disclosure is required by law, regulation, court order or legitimate governmental request.

7. Third-Party Services

Ente Gramam may rely on third-party technology and infrastructure services to operate certain functionality.

These services may process limited technical or service information as required to provide their functionality.

Such providers may include cloud hosting, push notification, analytics, authentication, storage and other infrastructure providers.

Third-party services are expected to process information according to their applicable privacy policies and contractual or legal obligations.

8. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss or destruction.

Security measures may include authentication controls, access restrictions, encrypted communication, secure token handling, device binding, logging and monitoring.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain account functionality, resolve disputes, maintain security, comply with legal or regulatory obligations, and fulfill legitimate operational requirements.

Certain records may need to be retained for legal, governmental, audit, security or regulatory purposes even after an account deletion request.

Where retention is required, the retained information will be limited to what is reasonably necessary for the applicable purpose.

10. Account and Data Deletion

When an account deletion request is completed, personal information associated with the account will be deleted or anonymized where applicable, subject to information that we are legally required or legitimately permitted to retain.

Account deletion may also remove access to previously submitted complaints, applications, notifications, documents and other account-associated services.

Certain records may be retained where required for legal, regulatory, governmental, security, fraud-prevention, audit or public-record purposes. Where such information is retained, it will be handled in accordance with the applicable retention requirements.

11. Children's Privacy

Ente Gramam is a general citizen service platform and is not specifically directed toward children.

We do not knowingly request children to provide personal information beyond what is necessary for an authorized service or legal requirement.

12. Mobile App Permissions

Depending on the features you use, the Ente Gramam mobile application may request permissions for:

• Notifications: To deliver service announcements and alerts.
• Camera: To capture photographs or documents when requested.
• Location: To provide location-based services where applicable.
• Biometric Authentication: To allow secure device-based authentication.
• Storage / Media: To select or upload documents and images where supported.

Permissions are requested when required by the relevant functionality. You can manage many permissions through your device settings.

13. Cookies and Similar Technologies

The Ente Gramam web platform may use cookies, local storage or similar technologies to maintain sessions, remember preferences, provide security and support application functionality.

These technologies are used primarily for functional and security purposes. Where additional tracking technologies are introduced, the applicable privacy disclosures will be updated accordingly.

14. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Access information associated with your account.
• Correct inaccurate account information.
• Request deletion of your account and associated data.
• Manage notification permissions.
• Manage certain device permissions.
• Contact us regarding privacy-related questions.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the application, services, legal requirements or data-processing practices.

When changes are made, the updated version will be published on this page with a revised "Last Updated" date.

We encourage users to periodically review this Privacy Policy to remain informed about how information is handled.

16. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.